Return and Refund Policy

Return Window

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unworn or unused.

  • With tags attached.

  • In the original packaging.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:

📩 Email: support.evory@gmail.com

If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package.

⚠️ Items returned without prior authorization will not be accepted.

Return Shipping Fee

  • Customer Responsibility: Customers are responsible for return shipping costs in cases of “change of mind” or exchange requests.

  • Evory Responsibility: Evory will cover the return shipping cost if the item is defective, damaged, or incorrect.

Custom-Made Items

Due to the nature of custom-made products, we cannot cancel or accept returns for custom orders, unless defective or damaged.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will promptly evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get the item you want is to return the product you have. Once the return is accepted, you can place a new order for the desired item.

Order Cancellations

  • Orders can be canceled only if they have not yet been sent to our warehouse for picking and packing.

  • If your order has already left our warehouse, please wait for it to arrive before initiating a return.

  • Shipping costs are non-refundable once an order has been dispatched.

  • Customers are responsible for the cost of return shipping.

  • No restocking fees are applied.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

  • If approved, the refund will be issued to your original payment method within 7 business days.

  • Please note it may take additional time for your bank or credit card company to process and post the refund.

  • If more than 7 business days have passed since your refund approval and you have not received it, please contact us at support.evory@gmail.com.

Contact Us

📩 Email: support.evory@gmail.com
🕘 Support Hours: Monday to Friday, 9 am – 5 pm (EST)